★★★★★Today
Clear and simple
The whole process is explained before you start. From questionnaire to delivery, everything is transparent.
Help centre
How can we help?
Quick routes for order status, delivery, returns, consultation questions and account support.
Order status
Track progress, updates and fulfilment status.
Delivery
Delivery windows, packaging and tracking.
Returns
Understand refunds, cancellations and limitations.
Complaints
Raise an issue and find the right support route.
How it works
Learn the consultation and supply process.
Frequently asked questions
Answers to common service questions.
FAQ
Common questions before starting.
Short, practical and trust-focused answers to the questions we get most often.
Is the consultation private?
Yes. All consultations are handled confidentially under Gibraltar GRA GDPR regulations. Your medical data is never sold or shared with third parties.
What happens after I submit a consultation?
A GMC-registered doctor reviews your questionnaire — usually within hours. If approved, your prescription is issued and your order dispatched the same day. If not suitable, you receive clear next steps at no charge.
How is delivery handled?
All orders are dispatched in plain, discreet packaging with no external branding. UK delivery is tracked and typically arrives next working day. Export declarations are filed under Gibraltar DPH Article 256(4) for full legal compliance.
Can I get help before choosing a treatment?
Yes. Browse by condition using the health categories, read articles in the Health Hub, or open live chat. You are never committed to anything before you choose to start a consultation.
How much does a consultation cost?
The doctor consultation fee is £10.00. This is only charged once your prescription is approved. If a doctor declines your consultation, you are not charged.
Can I cancel my order?
Orders can be cancelled before the prescription has been approved. Once approved and dispatched, cancellation is not possible, but you can contact support and we will advise on next steps.
A-Z Treatment index
Find medication by name.
Use a structured A-Z treatment index for users who already know what they are looking for.
View all treatments
A-Z Condition index
Start with your symptoms.
Browse by condition first, then route to the right consultation and product pathway.
View all conditions
Patient confidence
Rated for clarity, privacy and speed.
★★★★★1 day ago
Looks more premium
Feels genuinely trustworthy — more healthcare-led than anything else I've used online for prescriptions.
★★★★★2 days ago
Good mobile flow
Cards stack cleanly, buttons remain obvious, and the main actions are still easy to reach on a small screen.
★★★★★3 days ago
Trust-first layout
The consultation and confidentiality messaging is strong throughout. Gave me confidence to complete my order.
Need help?
Still need support?
Use live chat or email us directly. Our patient support team is available Monday to Saturday and aims to respond within 2 hours.
Live Chat
Open help centre