How it works

How our online healthcare service works

Skip unnecessary queues and start with a secure consultation. GibMed's flow is built around clear information, clinician review and discreet fulfilment.

1
Select treatment

Choose the medication or condition you need help with.

Browse by health category, treatment name or symptom. Each route explains what the service can help with before you start.

  • Clear treatment categories and A-Z navigation.
  • Transparent next steps before consultation begins.
  • Helpful guidance for users unsure where to begin.
Clinician illustration
2
Consultation

Complete a secure online consultation.

A confidential questionnaire collects the information needed for a suitability review by a GMC-registered doctor. Safe, without making you wait unnecessarily.

  • Private medical questionnaire — takes 3–5 minutes.
  • Reviewed by a registered clinician before supply.
  • Clear communication if more information is needed.
Online consultation illustration
3
Delivery

Receive approved treatment discreetly.

Once approved, your order is dispensed by our Gibraltar pharmacy partner and shipped to your UK address within 24 hours — discreet, tracked, and fully documented.

  • Discreet plain packaging by default.
  • Tracked UK delivery — next working day.
  • Export declared under Gibraltar DPH Article 256(4).
Delivery illustration
A-Z Treatment index

Find medication by name.

Use a structured A-Z treatment index for users who already know what they are looking for.

View all treatments
Pharmacist illustration
A-Z Condition index

Start with your symptoms.

Browse by condition first, then route to the right consultation and product pathway.

View all conditions
Patient illustration
Patient confidence

Rated for clarity, privacy and speed.

★★★★★Today

Clear and simple

The whole process is explained before you start. From questionnaire to delivery, everything is transparent.

★★★★★1 day ago

Looks more premium

Feels genuinely trustworthy — more healthcare-led than anything else I've used online for prescriptions.

★★★★★2 days ago

Good mobile flow

Cards stack cleanly, buttons remain obvious, and the main actions are still easy to reach on a small screen.

★★★★★3 days ago

Trust-first layout

The consultation and confidentiality messaging is strong throughout. Gave me confidence to complete my order.

Need help?

Here to help you choose safely.

Use live chat or the help centre if you are unsure about treatment suitability, delivery, account setup or order status.

Live Chat Open help centre